Cancellation conditions 21.12.2021 - 08.01.2022 / 26.05.2022-11.09.2022
Cancellations and changes made up to 14 days before arrival are free of charge.
In the event of cancellation 13-4 days before arrival, we will charge the room price of the first night.
Cancellations made 3 days before arrival or later (also in the case of no-show) will be billed with the total amount.
Cancellation conditions from September 8th, 2021 (exceptions are stated separately)
- Cancellations and changes made up to 3 days before the date of arrival are free of charge.
- Cancellations and changes made afterwards will be offset against the total amount.
If one of the following reasons applies, an immediate, short-term free cancellation is possible:
- Submission of a positive Covid-19 test result by the guest (submission absolutely necessary)
- in the event of border closure or entry ban into the Gmunden region or exit ban from the home community
- Travel warning for the federal state of Upper Austria
- Official closure of the company
Note: The cancellation policy replaces the right of withdrawal according to the consumer rights directive of the European Union.
We recommend our cancellation insurance. If you would like to take advantage of this, please let us know when booking. Costs are € 6.00 per person and day booked. (Children up to 16 years are free - insured in their parents' room)