Included services

Best price guarantee: We guarantee the best available price when booking on our website
Prices are exclusive of local tax € 2.40 per person per night (from 15 years)
We recommend our Family Rooms for families with children: Joyful Deluxe Room & Playful Deluxe Room.
Reduction for children with 2 full-paying adults in their parents' room: Up to 0 years free of charge, 1 to 14 years € 45 incl. breakfast/night, from 15 years € 70 incl. breakfast/night
Well-behaved dogs are welcome by prior arrangement in the following room categories (€ 35/day): Joyful Deluxe Room, Nostalgic Lake Room, Blissful Lake Room, Charming Room & Cozy Room. Unfortunately, four-legged friends are not allowed on the bed and couch or at the hotel's own bathing area.

Hotel parking lot (exclusively for guests) - with “guests only” parking permit - 10 €/day
Public parking lot of the municipality - 13 €/day - depending on availability
E-charging stations directly at the hotel - flat rate €30/charging - incl. all-day parking permit

Tips for beautiful & fresh air cultural experiences in the region
Hiking rucksack in the room (with provisions on request)
Nature Explorer Cabin for wet outdoor equipment
Snowshoe rental available in winter (subject to availability)
Kayak and SUP rental available in summer (subject to availability)
Mountain bike rental – €15 per day
E-bike rental – €45 per day
Bus shuttle to the Feuerkogel hiking & skiing area (bus stop within walking distance)
Yoga Room on the 4th floor
Yoga mat for indoor & outdoor use
Fitness room in our sister hotel Das Traunsee – just a 2-minute walk away
Personal trainer available upon request (surcharge applies)
ChatGPT fraChanging weekly programme, depending on the season

Access to the Rooftop BergSPA overlooking Lake Traunsee with adults only and family areas.
Heated infinity pool with iconic view
Bikini sauna, Finnish sauna, steam bath and ice grotto
Relaxation room with fresh air deck
Tea and infused water in the spa area
Loan bath bag in the room with bathrobes and spa towels
Yoga room for body and mind work
Your private lakeside retreat – just moments from the hotel

HIGH SEASON (03.06.2026 - 12.09.2026 | 22.12.2026 - 06.01.2027)

up to 29 days before arrival - free cancellation & change possible!
28 to 15 days before arrival - cancellation fee = 50% of the total amount
14 days before arrival or later (even if you do not arrive) - cancellation fee = 90% of the total amount

LOW SEASON (07.01.2026 - 02.06.2026 | 13.09.2026 - 21.12.2026 | Expections will be listed separately)

up to 15 days before arrival - free cancellation & change possible!
14 to 4 days before arrival - cancellation fee = 50% of the total amount
3 days before arrival or later (even if you do not arrive) = 90% of the total amount

OTHER INFORMATION

Cancellations can only be accepted in writing.
No refunds are possible for early departures.
Explicitly stated non-refundable rates cannot be cancelled or changed.
We recommend taking out cancellation insurance as part of the booking (€ 6 per person/day).
Note: The cancellation policy replaces the right of withdrawal in accordance with the Consumer Rights Directive of the European Union.

Any questions?

Any questions? Special wishes? Help needed? Ask us! We are happy to help.